Privacy Policy
Your personal information matters, and this policy explains in plain English what National Casino collects, why we collect it, how we protect it, and the rights you have over it. We have written it as answers to the questions players actually ask, rather than as a wall of legal definitions. If anything here is unclear, our support team can walk you through it.
What We Collect
We collect only what running a licensed casino account requires. That falls into a few groups:
Account details — your name, email, date of birth, and country, taken at registration.
Verification (KYC) documents — a photo ID and, sometimes, proof of address, used to confirm you are who you say and are 18 or over.
Payment information — the details needed to process a deposit or withdrawal in your chosen method and currency.
Usage data — how you interact with the site, your device and browser, and the games you play, gathered partly through cookies.
We do not collect information we do not need, and we do not ask for sensitive categories of data that are irrelevant to running your account.
Why We Use It
There are only three reasons we process your data, and every use maps to one of them:
To run your account — register you, process payments, deliver bonuses, and provide support.
To meet legal duties — verify age and identity, prevent fraud and money laundering, and keep records the law requires us to keep.
To keep you safe — detect suspicious activity, enforce your responsible-gambling limits, and protect your account from unauthorised access.
We may also, with your consent, send you marketing about offers. That consent is optional and you can withdraw it at any time without affecting your account.
How We Protect It
We use industry-standard SSL encryption to protect data in transit, and we store it on secured systems with restricted access. Your KYC documents are held under the same encryption as your payment data — not in general account storage — and only staff who need them for verification can see them. We keep personal data only as long as we need it for the purposes above or as the law requires, after which it is securely deleted.
Your Rights as a US Resident
If you are a US resident, and particularly if you live in California, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to:
Know what personal information we hold about you and how we use it.
Access a copy of that information.
Delete your information, subject to data we must keep for legal or regulatory reasons.
Correct information that is inaccurate.
Opt out of the sale or sharing of your personal information — though we do not sell your data.
To exercise any of these, contact our support team. We will verify your identity before acting on a request, which protects you from someone else making a request in your name. Exercising a right will not reduce your access to the casino, except where we are legally required to retain certain records.
International Players and Data Standards
National Casino serves players across many regions, so we apply a high baseline of protection modelled on global data-protection standards (including GDPR-style principles for international players) on top of the US rights above. Wherever you play from, the core promise is the same: we are transparent about what we hold, we protect it, and we give you control over it.
Cookies and Tracking
Some of the usage data above is collected through cookies and similar technologies. You control the optional categories through our consent banner and your browser settings. The full breakdown — what each type does and how to switch it off — is on our cookie policy.
The Role of Our Regulator
National Casino is licensed by the Government of Curacao, and our handling of personal data forms part of the standards we are held to under that licence. If you believe we have mishandled your data and we have not resolved it, you can raise it through our complaints page, which sets out how to escalate beyond our support team.
Changes to This Policy
We may update this policy as our practices or the law evolve. The version shown here is current, and the date of the latest change appears at the foot of the page. Continuing to use your account after an update means you accept the revised policy. For the wider rules governing your account, see the terms and conditions.